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FAQ

Rookie USA currently accepts credit cards issued by Visa, Mastercard, Discover, and American Express. We accept credit cards with an international billing address, but only ship within the United States as outlined below. If you have an international billing address, please enter your billing information as follows:

  • Enter your street address on Address Line 1.
  • Enter your City, County or Province, and Postal Code on Address Line.
  • Enter your Country for the city.
  • Enter AA for the state.
  • Enter 11111 for the zip code.

At this time orders may only be shipped to U.S. States and Territories. Shipments also can be sent to both U.S. P.O. Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

Email us at cs@shoprookieusa.com or give us a call at 1-800-372-4531 anytime between 6am – 8pm Pacific Time. For email, expect a response within 24-48 hours from Rookie USA Customer Service.

Please see our Return Policy.

Please see our State Tax policy.

Unfortunately, we are unable to combine multiple orders or add additional items to an order once it has been placed. We are only able to cancel orders and/or cancel selected item(s) before the order has shipped. Please see below on how to cancel your order.

Please contact us at 1-800-372-4531 immediately if you need to change the shipping address on your order. Due to security reasons, we cannot change addresses over email or social media. Please be advised that some orders are shipped very soon after order placement and it will not always be possible to make changes to the shipping address.

To cancel your order online, log in to My Account and click on the Order Number that has items you want to cancel. (The status must say Submitted or Processing to be eligible for online cancellation.) Check the items in your order you'd like to cancel then click 'Cancel Checked Items'. On the next screen, select a reason why you want to cancel the item(s) and click the 'Submit Cancellation' button. If your order was eligible for cancellation, the next screen will say: "Thanks! Your cancellation request has been successfully processed!” Contact us 1-800-372-4531 (6am – 8pm Pacific Time) immediately if you need assistance cancelling an order. Due to security reasons, we cannot cancel orders over social media. Please be advised that some orders are shipped very soon after order placement and it will not always be possible to cancel the order.

The selection on our site is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item, and you must complete the checkout process to secure an item.

Yes, Rookie USA is an authorized online retailer of all brands sold on the site, and we only sell original merchandise.

Please double check that all requested information, including your name, billing address, and credit card information is correct. If the information is correct, sometimes your financial institution may place a temporary security hold on your card to ensure it is really you trying to make the purchase, and we recommend you call your credit card provider or bank for assistance.

We do not currently have a guest checkout option. Please create an account to checkout or call us at 1-800372-4531 so we can help you with creating an account and placing an order.

Not at this time.

Proposition 65, officially the Safe Drinking Water and Toxic Enforcement Act of 1986, is a law that requires warnings be provided to California consumers when they might be exposed to chemicals identified by California as causing cancer or reproductive toxicity. The warnings are intended to help California consumers make informed decisions about their exposures to these chemicals from the products they use. The California Office of Environmental Health Hazard Assessment (OEHHA) administers the Proposition 65 program and publishes the listed chemicals, which includes more than 850 chemicals. In August 2016, OEHHA adopted new regulations, effective on August 30, 2018, which change the information required in Proposition 65 warnings. For background on the new Proposition 65 warnings, see https://www.p65warnings.ca.gov/new-proposition-65-warnings. Proposition 65 and its regulations are posted at: https://www.p65warnings.ca.gov/new-proposition-65-warnings. To send Rookie USA a notice of an alleged violation of California Health and Safety Code Section 25249.5 or 25249.6, please email legal@vzsllc.com.