FAQ

Frequently Asked Questions

What forms of payment do you accept?

Rookie USA currently accepts credit cards issued by Visa, Mastercard, Discover, and American Express. We accept credit cards with an international billing address, but only ship within the United States as outlined below.

    Do you ship to addresses outside the United States?

    At this time orders may only be shipped to U.S. States. 

    How can I contact Rookie USA for additional assistance?

    Email us at [email protected] or send us a text at 1-833-316-1549 anytime between 10 am – 7 pm Eastern time, Monday through Friday. For email, expect a response within 1-2 business days from Rookie USA Customer Service.

    What is Rookie USA's Return Policy and how do I start a return?

    Please see our Return Policy.

    Do you charge sales tax on any item? 

    Please see our State Tax policy.

    Can I combine multiple orders or add additional items to my order once it has been placed?

    Unfortunately, we are unable to combine multiple orders or add additional items to an order once it has been placed. We are only able to cancel orders and/or cancel selected item(s) before the order has shipped. Please see below on how to cancel your order.

    How do I change the shipping address?

    Please contact us immediately if you need to change the shipping address on your order. Due to security reasons, we cannot change addresses over email or social media. Please be advised that some orders are shipped very soon after order placement and it will not always be possible to make changes to the shipping address.

    How do I cancel my order?

    Please contact us with your Order ID and the items you wish to cancel.   Please be advised that some orders are shipped very soon after order placement and it will not always be possible to cancel the order.

    Why was the item in my shopping cart no longer available at checkout?

    The selection on our site is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item, and you must complete the checkout process to secure an item.

    Are you authorized to sell the brands you advertise on your site?

    Yes, Rookie USA is an authorized online retailer of all brands sold on the site, and we only sell original merchandise.

    When placing an order, I get an error message stating that there has been an authorization failure. What went wrong?

    Please double check that all requested information, including your name, billing address, and credit card information is correct. If the information is correct, sometimes your financial institution may place a temporary security hold on your card to ensure it is really you trying to make the purchase, and we recommend you call your credit card provider or bank for assistance.

    Do you have a guest checkout? 

    Yes.

    Does Rookie USA sell gift cards?

    Not at this time.

    What is proposition 65?

    Proposition 65, officially the Safe Drinking Water and Toxic Enforcement Act of 1986, is a law that requires warnings be provided to California consumers when they might be exposed to chemicals identified by California as causing cancer or reproductive toxicity. The warnings are intended to help California consumers make informed decisions about their exposures to these chemicals from the products they use. The California Office of Environmental Health Hazard Assessment (OEHHA) administers the Proposition 65 program and publishes the listed chemicals, which includes more than 850 chemicals. In August 2016, OEHHA adopted new regulations, effective on August 30, 2018, which change the information required in Proposition 65 warnings. For background on the new Proposition 65 warnings, see https://www.p65warnings.ca.gov/new-proposition-65-warnings. Proposition 65 and its regulations are posted at: https://www.p65warnings.ca.gov/new-proposition-65-warnings. To send Rookie USA a notice of an alleged violation of California Health and Safety Code Section 25249.5 or 25249.6, please email [email protected].